Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping methods.

Order Processing

Orders are processed after payment confirmation.
Processing times may vary depending on whether the item is on-hand, pre-order, or fulfilled through our international suppliers.
Orders placed during weekends, holidays, or peak sale periods may experience slight delays.

International Shipping

Processing Time

International orders are typically processed within 3–5 business days.

Estimated Delivery Time

Estimated delivery time for international shipments is 7–15 business days, depending on the destination country, customs clearance, and courier operations.

Additional Notes

International orders may experience delays due to customs inspections, weather conditions, holidays, or high shipping volume.
Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

Philippines Nationwide Shipping

Pre-Order Items

Processing Time

Pre-order items within the Philippines are processed within 1–3 business days.

Estimated Delivery Time

Estimated shipping time is 5–7 business days after dispatch.

On-Hand Items

Dispatch Time

On-hand items are typically dispatched within 48 hours after payment confirmation.

Estimated Delivery Time

Delivery usually takes 1–7 business days depending on the customer's location and courier operations.

Courier Partner

Nationwide local deliveries are primarily handled through J&T Express.

Same-Day Delivery

Same-day delivery is available for selected areas within the Philippines via Lalamove.
Same-day delivery fees will be shouldered entirely by the customer.
Orders must be confirmed before the agreed cut-off time to qualify for same-day delivery.
Availability may vary depending on rider availability, weather conditions, and delivery distance.

Split Shipments

Orders containing multiple items may be shipped separately depending on stock availability and warehouse locations.
Customers may receive multiple tracking numbers for one order.

Shipping Fees

Shipping fees are automatically calculated at checkout based on the delivery location and shipping method selected.
Additional charges such as remote area surcharges, customs fees, taxes, or re-delivery fees (if applicable) will be the responsibility of the customer.

Order Tracking

Tracking details will be provided once the order has been shipped.
Please allow 24–72 hours for tracking updates to reflect in the courier’s system.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect address, failed delivery attempts, or refusal to accept the package may require additional shipping fees for re-delivery.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

courier issues
customs clearance
weather conditions
holidays
peak sale periods
unforeseen logistics disruptions

We appreciate your patience and understanding in such cases.

Shipping Responsibility

Once an order has been dispatched and handed over to the courier, delivery handling becomes the responsibility of the courier service.
However, we will gladly assist customers with tracking concerns and delivery coordination whenever possible.