Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

General Policy

Due to the nature of our business, all sales are considered final unless the item received is defective, damaged, incorrect, or significantly different from what was ordered.

We reserve the right to refuse returns, refunds, or exchanges that do not meet the conditions stated below.

Eligible Cases for Returns or Refunds

Customers may qualify for a return, replacement, or refund under the following conditions:

The item received is defective or damaged upon arrival
The wrong item, size, or variant was shipped
The item is incomplete or missing parts
The product received is significantly different from the order placed

To qualify, customers must contact us within 48 hours after receiving the order and provide:

clear photos/videos of the item
photos of the packaging and shipping label
proof of the issue reported

Failure to provide sufficient evidence may result in denial of the request.

Non-Returnable & Non-Refundable Items

The following are generally not eligible for returns, refunds, or exchanges:

change of mind purchases
incorrect size selection by the customer
slight color differences due to screen lighting or monitor settings
delays caused by couriers, customs, weather conditions, or peak seasons
items damaged due to misuse, improper handling, or normal wear and tear
sale, clearance, discounted, or promotional items
used, washed, altered, or damaged items after delivery

For hygiene and safety reasons, certain products may also be non-returnable once opened or used.

Pre-Order & International Orders

Pre-order and internationally fulfilled items may require longer review and resolution times.
Since some products are sourced from overseas suppliers, return shipping may not always be practical or required.
In certain approved cases, partial refunds, store credits, or replacements may be offered instead of requiring the item to be returned.

Return Process

Contact our support team within the allowed reporting period.
Provide your order number and complete evidence of the issue.
Our team will review the request within a reasonable timeframe.
If approved, we will provide further instructions regarding replacement, refund, store credit, or return procedures.

Do not return any item without prior approval from our support team.

Refunds

Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or bank.
Shipping fees are generally non-refundable unless the error was caused by our side.

Partial refunds may be issued for:

minor defects
incomplete issues
delayed deliveries beyond reasonable control where the customer still accepts the item

Cancellations

Orders may only be cancelled before they are processed or dispatched.
Once an order has entered processing, fulfillment, or shipment preparation, cancellation requests may no longer be accommodated.

Lost Packages

If a package is confirmed lost in transit by the courier, we will assist in filing an investigation or claim.
Resolution options may include replacement, store credit, or refund depending on the courier investigation result.
We are not responsible for packages marked as delivered by the courier but reported missing afterward.